Your Homegroup Complaints, Resolved.

Fast Track, Monitored Service, Saves Hours - Get Started Now.

Homegroup Complaints Made Easier

If you're having problems with a Homegroup product or service and want to make a complaint then use CustomerCare.org to take your complaint to a Director for rapid response. Complete our easy form on the homepage to send your complaint straight to a decision-maker at Homegroup and get an answer.

CustomerCare.org fast tracks your Homegroup complaints to Directors for effective resolution

CustomerCare.org takes your complaint to a Director at Homegroup for action then monitors it through an advanced tracking system, sending regular reminders and making calls to ensure the issue is not forgotten. When there's still no response from Homegroup, your issue is escalated to the CEO and tracked, keeping you informed at all times. If there's no reply from the Homegroup CEO, our experienced monitoring team immediately take over, making calls and/or writing letters to the Homegroup executive office to find out why there has been no response to your Homegroup complaints. Once they've established the problem, the team resubmits the case to Homegroup for you and continues monitoring it.

The team are persistent and determined to ensure your Homegroup complaints get resolved.

Save time and trouble

CustomerCare.org is an independent service that will handle your Homegroup complaints for you. We personally create high-level dialogues with people at Homegroup who can understand your problem and promptly authorize suitable action to provide satisfaction.

The CustomerCare.org team and tools supervise this process from beginning to end to ensure your satisfaction.

How to Complain Using CustomerCare.org





How it Works



Describe your complaint with our helpful prompts

Add documents and/or photos

We take your complaint to a Director for an answer

We follow up, send reminders and make calls


100% Satisfaction Guarantee

How CustomerCare.org helps to resolve your Homegroup complaint


You've got a complaint

What's your complaint?

Upload documents and/or photos. 

How would you like it resolved?


We take it to a Director

Forget call centers and employees that can't make decisions

Your issue is taken straight to a Director or Decision-Maker for a fast response


You get an answer

Your issue is tracked and you are informed of all progress

Reminders are issued by email, post, fax or telephone.

Customer Reviews

"I ordered a large kitchen and appliances from IKEA. The items were not delivered on two occasions as scheduled. When the items did finally arrive, several parts were missing. Their customer service got me nowhere. I complained through CustomerCare.org and promptly heard from a senior decision maker offering me sensible compensation for the additional costs I incurred."

100% would use again.

Amanda J.

"I purchased two new phones that didn't work properly. The customer support service was useless so I made a complaint through CustomerCare.org I was soon contacted by a high level decision maker and my problems were resolved promptly."

Job well done!

Melinda T.

Why Complain?

 

About 25% of customers are unhappy with goods or services, yet very few complain directly to the business or organization.

Why?

"I don't know how to complain!"
"I don't know who to contact!"
"It's too time-consuming!"
"It's not worth the effort..."
"I'll never get anywhere anyway..."

CustomerCare.org can overcome all these obstacles for you, making filing a complaint effortless, straightforward and simple.

We're Independent

 

CustomerCare.org is an independent service to help resolve complaints you may have with defective goods, poor service, mistakes and other problems when dealing with all types of businesses and organizations. We take no sides. We provide you with the facilities and prompts to state your complaint and upload supporting documents like receipts, bills, letters or photos.
 
When you're happy with the report, we'll get it in front of a Director or senior decision-maker for an answer.
 
We constantly monitor your issue using our advanced tracking system. We send reminders and escalate your case to ensure it isn't forgotten.

Our mission is to "Take it to the Top" to ensure your complaint gets the attention it deserves.